Have you been having difficulties sending out emails through outlook recently?

Here is why and what you can do to overcome the problem (only affects TMNET Malaysia users).

With the recent announcement of TMNET on Dec 3rd, all third-party SMTP servers are blocked except SMTP servers provided by Streamyx. View their announcement here.

This affects all users using TM ISP such as Streamyx Broadband or TM Dial-up on dynamic IP. It does not affect user of Streamyx on fixed IP.

This very controversial move my TMNET behinders you from sending out emails through the standard port 25 for those that are using email clients such as Outlook, Eudora or other email clients.

Here what you can do to overcome this problem:

Solution #1: Use TMNet (Malaysia) Simple Mail Transfer Protocol (SMTP)
This solution would probably suit most of us, espcially if you are tied to streamyx and use email clients such as Microsoft Outlook.
The below sample of for those using Microsoft Outlook. Visit TMNET for a visual guide (various email clients)

• Launch Microsoft Outlook
• Click on Tools - top bar
• Click Account Settings
• Double Click the desired email account
• Look under Server Information for “Outgoing Mail Server (SMTP)”
• Change the “Outgoing Mail Server (SMTP)” to either the below:
• smtp.streamyx.com
• smtp.tm.net.my
• smtp-proxy.tm.net.my
• Then, click the More Setting button - bottom right
• Click the Outgoing Server tab
• Uncheck ‘My outgoing server (SMTP) requires authentication (if checked)
• Click OK - window closes automatically
• Click Next.
• Click Finish.

Solution #2: Switch to another ISP other than TM
Solution #3: You can still use webmail to send emails. How to:

• Login in to yourdomain.com/webmail
• Compose email
• Send
• Thats it

Solution #4: You can also use public emails such as Gmail to process/autoforward your domain emails.

If you have any problems etc, pls contact us at your convenience.

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